choiceADVANTAGE night audit reports explained: the All Night Audit Reports pack, page by page
Choice Hotels properties — Comfort, Sleep, Quality, MainStay, Clarion, Econo Lodge — receive one PDF each morning called All_Night_Audit_Reports. It is 60 to 80 pages. This is what is in it.
The pack
choiceADVANTAGE runs the night audit automatically and emails a scheduled bundle — All_Night_Audit_Reports_<property>_STANDARD AUDIT PACK_<date>.pdf — to the addresses configured under the property's report scheduling. The "Standard Audit Pack" is Choice's default selection; some properties add reports such as Rate Overrides as a second file.
The pack prints when the audit runs, and the printed-by time on the first page is worth watching: an audit that closes at 6:46 am instead of 3 am puts early-morning departures on the wrong business day.
The reports, in the order they usually appear
| Report | What to read |
|---|---|
| Manager's / statistics summary | Rooms sold, occupancy, ADR, revenue for the day, month-to-date and year-to-date. Note the PTD column does not always step consistently night to night; treat it as a cross-check, not a source. |
| Hotel journal (transaction closeout) | Every posting by code. Room revenue, tax, market, phone, adjustments and allowances (code 4150 is a contra-revenue, not revenue). This is the source of truth for "what was posted". |
| Ledger summary and ledger activity | Guest ledger, city ledger, advance deposits: opening + charges − payments = closing. Journal charges must equal ledger charges. |
| Arrivals, in-house, departures | Who is in the building. In-house count vs rooms sold vs housekeeping occupied should agree. |
| No-show report | Reservations that did not arrive, with guarantee type and rate. Compare against NOSHOW postings in the journal. |
| Cancellation report | Cancelled reservations with cancel date/time and user. Look for cancellations after the arrival date on guaranteed bookings. |
| Rate variance | Rooms charged a rate that differs from the rate code's rate, with the code and actual. Contract crews below contract rate show here. |
| Adjustments / allowances | Negative postings with clerk, time, code and folio. Cross-reference the folio's departure date. |
| Shift reconciliation | Cash by shift against drawer count, over/short. Watch the streak, not the night. |
| Tax exempt | Folios exempted, reason, tax not collected. Government exemptions need a certificate on file. |
| Authorisation register | Card authorisations per folio. Direct-bill folios legitimately have none. |
| Rate-code rollup, revenue by source | Revenue by rate plan and by channel (Expedia, Booking, CRS). Note the source rollup can print prior-year rows beside current-year; filter by year before summing commission. |
| Housekeeping / room status, out of order | Room state after the night. Dirty rooms with no folio are the "sleeper" check. |
| Direct bill aging, loyalty stays, advance deposits | Receivables by age; Choice Privileges stays; deposits held. |
Three things the pack will not tell you on its own
- Whether the no-show report and the no-show postings agree — they are on different pages.
- Whether an adjustment was posted after the folio checked out — the adjustment report does not carry the departure date.
- Whether tonight's refund reverses last night's charge — every pack stands alone.
Those three comparisons are where the money is, and they are what a night audit review — as opposed to a night audit — is for.
Getting the pack forwarded
In choiceADVANTAGE, the report schedule is under the property's reporting configuration; add a second email recipient and the same PDF goes to both. Nothing changes for the GM, and nothing is installed at the desk.
See what your desk did last night
Forward one night's audit pack to packs@watchmydesk.com. We reply with what we would have told you that morning — no account, no card, no call.
Send one night's pack