By PMS
HotelKey night audit reports for IHG owners: what the final audit email contains
IHG moved its US select-service properties to HotelKey. It emails a smaller, cleaner set of reports than choiceADVANTAGE — good for the footing, thinner on no-shows and rate variance.
The nightly set
| Report | What it contains | Owner use |
|---|---|---|
| Final Audit | Postings by code, tax, payments, ledger balances, statistics for the night | Posted vs ledger, adjustments, drawer |
| Departures list | Who checked out, folio balances at departure | Departed-unsettled folios; the folio side of write-offs |
| Room count summary | Rooms by status: occupied, vacant clean, vacant dirty, out of order | Occupied vs sold vs housekeeping — the sleeper check |
| Direct bill aging | Company receivables by age | Over-60-day accounts still taking stays |
What is missing compared with Choice
- No dedicated no-show report. The no-show check is done from arrivals against in-house: a reservation due to arrive with no folio created and no cancellation is a no-show candidate.
- No rate variance report in the default set. Rate overrides have to come from the reservation detail or a separately scheduled report.
- Card details are not printed per transaction, so refund-to-a-different-card is not checkable from the nightly set alone.
An owner-facing review on HotelKey therefore leads with adjustments, the footing, the drawer and the room-count join, and marks no-shows and rate variance as "not on this PMS" rather than guessing.
Getting the reports to a reader
HotelKey's report scheduling takes multiple recipients. Add one more address; the existing recipients keep getting theirs. Nothing at the desk changes.
See what your desk did last night
Forward one night's audit pack to packs@watchmydesk.com. We reply with what we would have told you that morning — no account, no card, no call.
Send one night's pack