Terms of service
The service
DeskWatch reads night audit reports and related documents you forward, applies the house rules you give us, and sends you a summary. By forwarding a report, submitting a form or using the site you agree to these terms on behalf of the business you represent, and you confirm you have authority to do so.
Your account and content
You confirm you are authorised to share the reports you forward and that doing so does not breach any agreement with your brand, PMS provider or staff. You keep ownership of your reports. You grant us a licence to store and process them only to provide the service to you.
Authorization and your staff
You represent that you are the owner or an authorized manager of each property you enrol, that you have the right to share its reports with us, and that doing so does not breach your franchise agreement, PMS licence or any law. You are solely responsible for any notice to, or consent from, employees required by the laws of your state regarding review of their work activity, and for how you act on anything we report. You confirm you are entering this agreement as a business, not as a consumer.
What DeskWatch is not
DeskWatch is an information service. It is not an audit, accounting, tax, legal, employment or fraud-investigation service and does not replace your bookkeeper, accountant, lawyer or your own judgement. A flag is a question, not a finding of wrongdoing. You are solely responsible for any action you take regarding employees, guests, charges, refunds or reports to any authority.
No reliance
Our messages are observations drawn from documents you supplied. They may be incomplete or wrong, and they depend on the accuracy and completeness of what you forward. They are not an accusation, a determination of fact, or a recommendation to discipline, terminate, charge, refund or report anyone. You agree not to rely on them as the sole basis for any such action, and to verify against your own records before acting.
Fees and cancellation
The first month is free. After that the service is $99 per hotel per month, billed monthly in advance. Cancel any time by text or email; service ends at the close of the paid period and no partial refunds are given. Prices may change with 30 days' notice. The free month is a trial; we may end it at any time without charge.
Availability
We aim to deliver each morning's message but do not guarantee delivery times, uninterrupted service, or that every discrepancy on a report will be identified. Reports that arrive late, incomplete or in an unsupported layout may not be read.
Confidentiality
Each party will keep the other's non-public information confidential and use it only for the service. We will not disclose your reports or results to anyone except our listed service providers, or as required by law, in which case we will notify you of the demand unless prohibited. This obligation survives termination.
Ownership
The service, its rules, text, designs and software belong to us. You may not copy, resell, scrape or reverse-engineer them.
Disclaimer of warranties
The service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement.
Limitation of liability
To the fullest extent permitted by law, DeskWatch and Prompt AI Ethical Solutions USA LLC are not liable for indirect, incidental, special, consequential or punitive damages, or for lost revenue, lost profits, uncollected charges, employee claims or chargebacks, arising from the service or from any decision you make based on it. Our total liability for all claims together is limited to the fees you paid us in the twelve months before the claim arose.
Indemnity
You will defend, indemnify and hold us harmless from claims, losses and costs arising from your use of the service, the reports you forward, or actions you take toward staff, guests or third parties based on our messages.
Termination
Either party may end the service at any time. We may suspend or end service for non-payment or misuse.
Disputes and arbitration
These terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law rules. Any dispute arising from these terms or the service that the parties cannot resolve within 30 days of written notice will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Milwaukee, Wisconsin, before one arbitrator. Judgment on the award may be entered in any court with jurisdiction. Each party waives any right to a jury trial and to bring or join a class, collective or representative action. Either party may seek injunctive relief in the state or federal courts in Milwaukee County for misuse of its intellectual property or confidential information. Any claim must be brought within one year after it arises or is permanently barred.
General
Entire agreement. These terms and the privacy policy are the whole agreement between us and replace any earlier discussions. Severability. If any part is unenforceable, the rest stands. No waiver. Not enforcing a term is not a waiver of it. Assignment. You may not assign this agreement without our written consent; we may assign it to a successor of the business. Force majeure. Neither party is liable for delays caused by events outside its reasonable control, including outages of email, WhatsApp or hosting providers. Notices. By email to hello@watchmydesk.com and to the address you gave us. Electronic acceptance. Ticking the consent box on our form, forwarding a report, or paying an invoice is acceptance of these terms. Survival. Sections on ownership, confidentiality, disclaimer, limitation of liability, indemnity, disputes and general survive termination.
Changes
We may update these terms; continued use after the new effective date is acceptance. Material changes are emailed to customers.