Forward the night audit emails your PMS already sends. Before you wake up, one WhatsApp message per hotel with what the desk did last night that you'd want to know about — or one line saying nothing did.
No PMS login. No bank login. Nothing installed at the hotel. Runs on our machine, not in the cloud.
Most mornings the message is one line: nothing to decide. That line is worth having — it's the first time anyone has checked.
Every flag has a dollar amount, a clerk, a time and a room. You decide; the reason is kept with the night.
One write-off is a correction. Four by the same login after 11 pm is a conversation. We remember what the PMS forgets.
Not for lack of trying. The pack is built for the night clerk to balance, not for the owner to judge. Here's what we do at 5 am that no owner of two hotels can.
A choiceADVANTAGE pack is 60–80 pages. Five hotels is 350 pages a morning. We read every line, every night, and only tell you about the ones that matter.
The no-show list and the no-show revenue are 30 pages apart. The housekeeping report and the in-house list, likewise. Nothing in the pack compares them. We do.
Every night's pack stands alone. A refund on Wednesday of a charge posted Tuesday looks fine on both. We keep the nights, so the pair shows.
choiceADVANTAGE, HotelKey and SynXis print the same facts in different reports, with different column names and different dates. We've learned each one from real packs.
One hotel charges 95% of its no-shows, another 60%. Same brand, same rule. Neither PMS knows the other exists.
"Why was room 214 adjusted after checkout?" goes to the clerk's list with the facts attached. You see the answer, not the argument.
These are shapes we've found in real packs. None of them is visible on a single night's report; all of them are obvious once the nights are lined up.
Four of the last fourteen nights, same clerk, same code, all between 11:15 and midnight, all on folios that had already left.
A no-show should be charged. Cancel it a day late instead and it never reaches the no-show report. One hotel: 19 in August, $4,696.
Real drawers are over or short by a few dollars. A run of exactly $0.00 means the count is written to match. The streak is the finding, not any single night.
Charged 93% of guaranteed no-shows in the spring; 60% this month. Same hotel, same rule. Nothing changed except who's on nights.
Fourteen rooms moved from $154–$298 down to $90–$149 under one clerk's login. A group block, or a friend rate for the whole floor. We ask; you decide.
A pack printed at 6:46 am puts early departures on the wrong day. Each night looks fine; the month doesn't add up to itself.
Every one of these is read from the pack your PMS already prints. We don't guess and we don't estimate: if a report doesn't carry the column, the line says "not on this PMS" instead of a number.
The PMS posts the night correctly — that's not the problem. The problem is the decisions a clerk makes at 11 pm that nobody reviews. Each one is on the pack; each one is on a different page.
A guaranteed guest doesn't show; the clerk cancels the booking the next day so there's nothing to charge and nothing on the no-show report. One Wyndham hotel this year: 19 bookings in August, $4,696. Your call whether to charge — but now you know the number.
An adjustment posted to a folio after the guest left, with no approval. The guest is gone, so nobody can question it. We show who, when, how much, and whether it's a habit.
Overrides below your rate plan or a contract rate. Fourteen rooms cut by a third in one day is either a group or a problem; we tell you which.
Real drawers are over or short by a few dollars. Thirty nights of exactly zero means the count is written to match. We flag the streak, not the night.
Housekeeping says the room was used; the in-house list says nobody was in it. Both are on the pack, 30 pages apart. Cash that never entered the system.
Charged on one card, refunded to another. The oldest trick at the desk, and the pack prints both numbers.
Every property management system sends a nightly report bundle to someone — usually the GM. We just need a copy.
Any brand, any PMS. From Gmail, Yahoo, Outlook or whatever inbox it lands in — a forward, or a rule that forwards automatically.
Do you charge no-shows? What write-off needs approval? Which companies are direct bill? Your rules, not ours.
On WhatsApp, one per hotel, as soon as the pack lands — usually before 6 am. What needs a decision, with the amount. Or one line: nothing to decide.
Charge it, accept it, ask the desk why. The reason is kept with the night, so month-end is a formality.
We read documents you already have. We don't connect to anything.
No API, no vendor sign-off. We learn each system's report bundle from one real night. If yours isn't here yet, send one pack and it will be.
| PMS | Brands | What we need from you | Status |
|---|---|---|---|
| choiceADVANTAGEChoice Hotels | Comfort, Sleep, Quality, MainStay, Econo Lodge, Clarion | The nightly "All Night Audit Reports" email — forward it | Reading today |
| HotelKeyIHG select-service | Holiday Inn Express, Candlewood, Staybridge, Avid | The nightly report email (final audit, departures, room count, direct-bill aging) | Reading today |
| SynXis Property HubSabre / Wyndham | AmericInn, Super 8, Days Inn, La Quinta, Microtel, Baymont, Wingate | A daily subscription of six reports to one address — we send the GM the three-click setup | Reading today |
| OnQHilton | Hampton, Tru, Home2, Hilton Garden Inn | One end-of-day report bundle, then a nightly forward | Send one pack |
| Opera CloudOracle | Fairfield, TownePlace, Courtyard, full-service Hilton and IHG | One end-of-day report bundle, then a nightly forward | Send one pack |
| Cloudbeds, RoomMaster, Visual Matrix, innRoadIndependents | — | One night audit export, then a nightly forward | Send one pack |
Your GM isn't reading page 41 of the pack. The night clerk knows that. Every hotel with an unsupervised overnight shift leaks money through cancellations, write-offs and overrides — usually a few hundred dollars a month, occasionally a lot more. The PMS records all of it and tells no one.
We read the whole pack every night, the way a trained auditor would if you paid one to sit in your office at 5 am. When the desk follows your rules, you get a one-line clean bill — and a desk that knows it's being read behaves differently. When they don't, you get the amount, the clerk and the time.
It does — perfectly. It posts, balances and prints. What it doesn't do is tell you which of the clerk's decisions were wrong. That's a different job, and nobody at the hotel is doing it.
Fine — tell us that in the five questions and we'll never flag one. We'll still show you what you're choosing not to collect, so the policy is a decision and not a habit.
To a machine we run, in the US, not a shared cloud platform. Guest names and card numbers are hashed before storage and never appear on a page. You can ask for everything deleted by text.
Only if you tell them. Nothing changes at the hotel. Most owners tell the GM after the first month — the desk behaves differently once someone is reading.
Forward one night's report email. We build the profile from it — usually a day — and your first message follows.
Yes. Every message opens to the night: what was posted, the ledgers, the no-shows, the adjustments — every number tagged with the report it came from.
The email your PMS already sends. We'll reply with what we would have told you that morning. No account, no card, no call.