SynXis Property Hub reports for Wyndham owners: which six to subscribe to and what they catch
SynXis Property Hub (SPH) is report-driven rather than pack-driven. Instead of one nightly PDF, the property subscribes to the reports it wants and they arrive on a schedule. For an owner watching the desk, six are enough.
How SynXis differs from choiceADVANTAGE
There is no "All Night Audit Reports" bundle. Under Reports → Subscriptions a user picks reports, a schedule and recipients. Most reports run for Yesterday, Today, Month-to-Date or Year-to-Date; a few (Cancellation Reasons, Reservation List) are day-only, which is why the subscription matters — history accumulates only if it is being sent.
SPH also prints some things Choice does not: the Credit Card Log carries card details per transaction (so refund-to-a-different-card is checkable), and Early Departure is its own report.
The six reports to subscribe to, daily
| Report | Menu | What it catches |
|---|---|---|
| Corrections and Adjustments | Accounting | Write-offs: code, amount, user, folio, date. The core report. |
| Reservation Activity | Front Office | Created / modified / cancelled events with date and user — the only place cancellation history lives across days. |
| Cancellation Reasons Details | Front Office | Yesterday's cancellations with reason text and time. Day-only; subscribe so it accumulates. |
| Rate Overrides | Front Office | Who changed which rate, from what to what. Filter out the system integration user (channel updates) to see desk overrides. |
| Cashier Closing | Accounting | Shift takings and drawer. Note: some configurations print no drawer count, in which case the difference columns equal the takings and must not be read as shortages. |
| Credit Card Log | Accounting | Every card transaction with last-4 and refund flag. Refunds to a card that never charged the folio. |
Add Transaction Totals Detail (Accounting) if you want the footing — postings by code per day — and room numbers on adjustments; it is large (a year runs to 1,800 pages) but it is what makes a write-off defensible.
What SynXis does not mark
SPH does not flag a booking as "guaranteed" or carry a no-show status the way Choice does. The working proxy is a reservation cancelled after its arrival date: on one AmericInn property that proxy found 19 such bookings in August, $4,696 not collected, and over $32,000 January to July. Present it to the owner as "cancelled a day late", not as "no-show", and let the policy decide what to do about it.
Setting up the subscription
- Reports → Subscriptions → New.
- Pick the six reports above; range Yesterday; format PDF (CSV too if offered).
- Recipient: one address that a reader can pick up — for DeskWatch, your property's packs@ address.
- Time: 30 minutes after the audit closes.
Nothing else changes. The GM keeps receiving whatever they receive today.
See what your desk did last night
Forward one night's audit pack to packs@watchmydesk.com. We reply with what we would have told you that morning — no account, no card, no call.
Send one night's pack