Hotel write-off audit: adjustments after checkout
What an adjustment is
An adjustment (or allowance, or rebate, depending on the PMS) is a negative posting that reduces what a guest owes: a comped night after a complaint, a corrected rate, tax removed for an exempt company. Every hotel has them, every day, and most are legitimate. The audit report lists each one with its code, amount, folio number, the login that posted it, and the time.
Why "after checkout" is the line
An adjustment while the guest is in-house has a witness: the guest. An adjustment posted after the folio has checked out and settled has none. The guest is gone, the card was charged, and the negative posting either produces a refund or reduces a balance nobody was going to chase. If the same login posts those, late at night, on folios the desk chose, it is worth a question.
−$556 posted as a rate adjustment on a folio that checked out at 7:10 am. Fourth such posting by the same login in fourteen nights, all between 11 pm and midnight, all on folios that had already settled.
Where it shows on the pack
Two numbers to keep: the count of post-checkout adjustments per login per month, and their total. Both should be small and boring. A month where one login accounts for most of both is the finding.
What to ask the desk
- List every negative posting this month on a folio whose departure date was before the posting date.
- For each: the reason, the code used, and who approved it.
- Why between 11 pm and midnight?
- What is the approval limit for an adjustment, and who signs above it?
What changes when it is watched
The pattern is not that adjustments stop; it is that they move back to when the guest is still there. DeskWatch reads the adjustments report every night, matches folio numbers to departure dates, and sends you the post-checkout ones with the login, the time and the amount. You tap "ask desk" or "accept."
See it on your own pack
Forward one night's report bundle to packs@watchmydesk.com, or tap the button. We reply with what we would have told you that morning. No account, no card.
Send one night's pack