Guides for owners who aren't at the desk
Start here: Hotel night audit — the owner's guide
What the audit is, what the pack prints, where money leaves through the desk, and what to read every morning. Links to everything below.
Why night clerks cancel no-shows instead of charging them
And how to see it on your pack — the single most expensive habit at a small hotel desk.
Nine front-desk leaks that hide in plain sight
Write-offs after checkout, refunds to another card, rooms slept in off the books — where each one sits on the night audit pack.
What is in a hotel night audit report
Which pages actually matter to an owner, and which are for the clerk to balance.
No-show revenue: why guaranteed bookings go uncharged
Late cancellations the no-show report never shows
Hotel write-off audit: adjustments after checkout
The ones on folios that already left
Rate override audit: rooms sold below plan
One is a judgement call. Fourteen is a rate plan.
Hotel refund audit: refunds to a different card
4417 in, 9021 out
Cash drawer audit: the drawer that is never off
Ten shifts at exactly $0.00
Occupancy reconciliation: rooms slept in with no folio
When housekeeping and the in-house list disagree
choiceADVANTAGE night audit reports explained
The All Night Audit Reports pack, page by page, for Choice Hotels owners.
SynXis Property Hub reports for Wyndham owners
Which six reports to subscribe to and what each one catches.
HotelKey night audit reports for IHG owners
What the final audit email contains and how to read it in five minutes.
The absentee hotel owner's weekly checklist
Ten numbers to ask your GM for every Monday — and what a wrong answer looks like.
Want to see your own pack read? Forward one night's pack — no account, no card.