Occupancy reconciliation: rooms slept in with no folio

Three reports count the same building. When housekeeping says a room was used and the in-house list says it was empty, someone slept there without a folio.

Three counts of the same hotel

The night audit prints rooms sold (from the statistics page), the in-house list (every open folio), and the housekeeping report (room status as the housekeepers left it). At a clean hotel the three agree, give or take a late checkout. Where they disagree, either a folio was never created, a room was marked out of order and sold anyway, or a guest was moved after settlement.

How a room goes off the books

A walk-in pays cash. The clerk gives them a key without creating a reservation, or creates one and deletes it at checkout. The room shows dirty in the morning; housekeeping cleans it; the day's revenue never includes it. It is the oldest trick at a front desk and the pack shows it — but only if someone compares two pages that are forty pages apart.

Where it shows on the pack

The check: rooms marked occupied or dirty by housekeeping minus rooms with an open folio. Also watch out-of-order rooms that flip to sold on the same night, and rooms with a key cut in the key system but no folio.

What to ask the desk

What changes when it is watched

DeskWatch reads the housekeeping page against the in-house page every night, and lists the rooms that do not reconcile with the shift they fell on. Three of the same room on the same shift is sent as a pattern, not three separate lines.